What is Thehooked’s Shipping Policy?

We at Thehooked strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 business days from the date of purchase depending upon the location of the delivery. 

To ensure that your order is delivered on time, please make sure of the following while entering your Shipping Address and Phone Number details:

1. Provide complete address details with House Number, Floor, Street Name, and Locality along with a Landmark.
2. Enter the correct City, State, and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
3. Kindly make sure that the Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery-related queries.

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs.70 will be levied on all orders, irrespective of order value.

 For all purchases over ₹600*, we will deliver the order to your doorstep free of cost. A shipping charge of ₹70 will be applicable to all orders up to ₹600. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

 *Order value is calculated after applying discounts/GST or any other applicable charges.

What is Hooked’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts abuse our exchange policy. These accounts typically exchange most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a shipping charge of Rs.70 for all orders and disable the cash-on-delivery option for accounts that have a high percentage of exchanges and shipments not accepted by the value of orders placed.

How do I check the status of my order?

Please tap on the “My Orders” section under My Account on the Website to check your order status. 

How are orders placed on hooked delivered to me?

All orders placed on Hooked are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, Shadowfax, XpressBees, Speed Post, etc.

Does Hooked deliver products outside India?

No. At this point, hooked delivers products only within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pincode is serviceable, you will receive a communication from our end.

Payment Terms

We accept payment through Credit/Debit Cards, Net Banking, Mobile wallets, and UPI. We currently do not accept payment through Cash-on-Delivery, Cheque, or Demand Draft.

For any further queries, please feel free to e-mail us at help@thehooked.co.in.