What is Hooked’s Cancellation Policy?
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing, and stock information, or problems identified by our credit and fraud avoidance department.
If your order is canceled after your credit/debit card has been charged, the said amount will be transferred to your hooked account and may be reversed back into your Card Account on your request.
You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. However, you will have the option to opt for store credits which you can use to buy something else at the same time or at a later time.
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (packed) it, by writing to us at help@thehooked.co.in.
How do I cancel my Order?
To cancel your order, you can write to us at help@thehooked.co.in with your Order Number.
I just requested to cancel my order. When will I receive my refund?
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.
Returns & Exchanges
What is Hooked’s Return & Exchange Policy? How does it work?
Thehooked.co.in does not provide returns on all products. However, we have an exchange policy in case you receive a damaged product. We only ask that you don’t use the product and preserve its original condition, tags, and packaging.
We offer a free pick-up service. You will see a pickup option when you submit an exchange request.
During Pick Up, our delivery agent may do a quality check on the exchange. Store Credits will be processed after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you.
All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
In case, to exchange your product, you need to write to us within 72 hours of the delivery. If you’d like to exchange your products, you can email us at help@thehooked.co.in. You can also contact us through the Contact Us page. No exchange will be accepted in case the products are used. All tags and labels need to be intact.